Support & FAQ

No. NO Session Control operates entirely through hardware-level keystrokes sent from the Stream Deck Plus. It never injects code, modifies files, or interacts with the NeurOptimal® feedback loop. Your sessions run exactly as Zengar designed them.

Each NeurOptimal® station needs its own license and Stream Deck Plus. The one-time purchase is per station, mirroring how NeurOptimal® itself is licensed. Every unit gets the same pre-configured profile and instant setup.

Not currently. NeurOptimal® 3 is a Windows-only application, so NO Session Control targets Windows 10+ (64-bit). If Zengar releases a macOS version in the future, we will evaluate support.

The 8 keypad button actions will work on any Stream Deck model (MK.2, XL, etc.), but the 4 rotary dial actions, LCD touch strip dashboards, and the included pre-configured profile are exclusive to the Stream Deck Plus. The dial and LCD features are what make this plugin special.

No. NO Session Control is a one-time purchase with lifetime access. Future updates are delivered free through the Elgato Marketplace. No license keys, no activation codes — Elgato handles everything through your Marketplace account.

NeurOptimal® is required for session control features (Play, Pause, session detection). Volume, media, mood tracking, and analytics work independently.

• Make sure you are running Stream Deck software version 6.9 or newer. Check: Stream Deck → Settings → About.
• Restart the Stream Deck software (right-click the tray icon → Quit, then reopen).
• If you installed from a file, make sure you double-clicked the .streamDeckPlugin file, not the ZIP.

• Make sure NeurOptimal® is running and fully loaded before pressing Play Session.
• If the plugin cannot find it automatically, open the Play Session settings (gear icon) and set the path manually. Default: C:\zengar\NO\NO.exe.

• Check that the Asset Pack is extracted to the correct folder (see Install Asset Pack in the Getting Started Guide).
• The assets folder must be directly inside the plugin folder, not nested in an extra subfolder.
• Restart the Stream Deck software after installing the Asset Pack.

• Confirm you are using a Stream Deck Plus (the model with dials). The LCD strip only exists on the Plus model.
• Make sure you placed the dial actions on the bottom row, not the top button row.

• Check that the correct audio output device is selected in Windows. Click the volume icon in your taskbar and verify the right device is chosen.
• Try restarting the Windows Audio service: Win + R → type services.msc → find “Windows Audio” → right-click → Restart.

• Remove the action from the dial position (drag it off), then drag it back. This resets the connection.
• Try a different dial position to check if it is a hardware issue.
• Check the USB cable connection to your computer.

All data is stored locally: %APPDATA%\Elgato\StreamDeck\Plugins\com.fortimind.no3-ctrl\

No cloud storage, no external data transmission. Your client data never leaves your computer.

• If installed from the Marketplace, updates install automatically when auto-update is enabled.
• For manual updates, download the new .streamDeckPlugin file and double-click it. It overwrites the old version.
• Your preferences and client data are stored separately — reinstalling or updating preserves all your data.