Getting Started with
NO Session Control

Q: I don't see the plugin in Stream Deck

Make sure you are running Stream Deck software version 6.9 or newer (check Settings > About). Restart the Stream Deck software (right-click the tray icon > Quit, then reopen). If you installed from a file, make sure you double-clicked the .streamDeckPlugin file, not the ZIP.

Q: Play Session doesn't find NeurOptimal®

Make sure NeurOptimal® is running and fully loaded before pressing Play Session. If the plugin cannot find it automatically, open the Play Session settings (gear icon) and set the path manually. Default: C:\zengar\NO\NO.exe.

Q: The LCD touch strip isn't showing anything

Confirm you are using a Stream Deck Plus (the model with dials). The LCD strip only exists on the Plus model. Make sure you placed the dial actions on the bottom row, not the top button row.

Q: Where is my data stored?

All data is stored locally at %APPDATA%\Elgato\StreamDeck\Plugins\com.fortimind.no3-ctrl\analytics. No cloud storage, no external data transmission. Your client data never leaves your computer.

Q: How do I uninstall or reinstall the plugin?

To uninstall: Open Stream Deck software, right-click any NO Session Control action in the sidebar, select Uninstall. To reinstall: Go to the Marketplace and install it again, or double-click the .streamDeckPlugin file. Your client data and preferences are stored in a separate folder and will not be lost.

Give your clients agency over their NeurOptimal® session — and give yourself the freedom to support their journey instead of hovering over the equipment. NO Session Control turns the Elgato Stream Deck Plus into an intuitive command center that puts the experience in your client's hands.

Version: 2.0.0 Platform: Windows 10+ (64-bit) Author: FortiMind LLC Updated: March 31, 2026

First Things First — What is a Stream Deck?

If you have never seen or heard of a Stream Deck before, you are in the right place. Here is the quick version.

The Elgato Stream Deck Plus is a physical hardware device that connects to your Windows computer via the included USB-C to USB-A cable. It sits on your desk next to your neurofeedback station and acts as a dedicated control panel — giving you (or your client) tactile, one-touch access to actions that would otherwise require clicking through software on screen.

The Hardware at a Glance

The Stream Deck Plus has two control areas:

8 LCD keys — customizable buttons across the top of the device. Each key has its own built-in LCD screen that displays an icon, so you always know what it does. Press a key to trigger an action: start a session, pause, record a memo, adjust volume, and more.
4 rotary dials with an LCD touch strip — along the bottom of the device, four physical knobs sit beneath a shared LCD touch strip (800 × 100 pixels). Each dial is paired with the section of the strip directly above it, forming what Elgato calls an encoder. Turn the dial to adjust a value (like session duration or volume), press it down to confirm or toggle, and tap the touch strip above it for a quick action. The strip displays real-time feedback for each dial — a countdown timer, the current media name, a mood rating, or session progress. You can also swipe across the strip to switch between pages of actions.

The device is compact (5.5 × 5.4 × 4.3 in / 140 × 138 × 110 mm), weighs about one pound, and connects with a single cable (USB-C on the device, USB-A on the computer side) — no power adapter or wireless pairing required.

What is a Plugin?

On its own, the Stream Deck Plus is a blank canvas. A plugin is the software you install that tells the device what to do. NO Session Control is a plugin purpose-built for NeurOptimal® neurofeedback — it provides 14 dedicated actions that transform the Stream Deck Plus into a session command center. We also include a ready-made Profile that pre-assigns every button and dial for you, so there is no manual setup required.

Hardware Required

NO Session Control requires a physical Elgato Stream Deck device to function. The plugin is software that runs on the device — it does not work without one.

Our recommendation: We built NO Session Control for the Elgato Stream Deck Plus and include a ready-made Profile that pre-configures every button and dial in seconds. The Stream Deck Plus is available from Elgato.com and Amazon.

Why Stream Deck Plus for Neurofeedback?

Give clients agency. Instead of sitting passively while you click through software, your client can adjust volume, browse calming media, or pause the session themselves — right from the device at their fingertips.
Free the practitioner. When the controls are on the Stream Deck, you are free to observe, coach, and support the session rather than managing a laptop. It changes the dynamic from technician to guide.
Elevate the experience. A sleek, glowing control panel with labeled LCD buttons and smooth dials feels polished and professional. It signals to clients that their session environment was thoughtfully designed.
One-click setup. Our included Profile file pre-configures all 8 keys and 4 dials in seconds. Double-click to install — no manual arrangement needed.
Built for your workflow. Session timer, volume control, mood tracking, calming media slideshows, voice memos, client management, and analytics — every action was designed specifically for NeurOptimal® practitioners.

What's Included

Products included with NO Session Control
Product	What It Does
Plugin (14 Actions)	The core software — 9 keypad actions and 5 encoder actions that give you full session control from the Stream Deck Plus.
Profile (Included Free)	A ready-made layout file that pre-assigns all 8 keys and 4 encoders on your Stream Deck Plus. Double-click to install — no manual configuration needed.
Asset Pack (Optional, Sold Separately)	Five categories of calming image slideshows (Box Breathing, Animals, Nature, Landscape, Ocean) displayed on the client monitor during sessions.

How It's Licensed

NO Session Control is a one-time, lifetime purchase — no subscriptions, no renewal fees. Each license is designed to pair with a single NeurOptimal® station, matching the way Zengar licenses work. If your practice runs multiple stations, you will need one copy of the plugin for each. Once purchased, your license can be transferred to a replacement computer if your setup changes. Both the plugin and the optional Asset Pack are available on the Elgato Marketplace.

Quick Start — Up and Running in 5 Steps

Connect your Stream Deck Plus — Plug the USB cable into your computer. Download and install the Stream Deck software if you haven't already.

Install the Plugin — Open Stream Deck software → click the Marketplace icon (shopping bag, top-right) → search "NO Session Control"

→ click Install.

Load the Profile — Download the NO Session Control.streamDeckProfile file from FortiMind.net, then double-click it. Every button and dial is pre-configured instantly.

Install Asset Pack (Optional) — Purchase the Asset Pack separately for calming image slideshows (animals, nature, ocean, and more).

Run Your First Session — Start NeurOptimal® → Press Sleep/Wake → Select client → Set timer & volume with dials → Press Play Session

Need help? See Getting Help · FortiMind.net

Your First NeurOptimal® Session

Session workflow diagram showing five phases: Prepare (Client Selector — select client, set intentions), Begin (Play + Session Timer — set duration, start session), Settle (Media + Volume — calming content, adjust audio), Track (Mood Tracker — log mood, record voice memos), and Reflect (Analytics Dial — review insights, export data). A note reads: Wake/Sleep dims the display. — The five phases of a typical session with NO Session Control.

Before the Client Arrives

Start NeurOptimal® on your computer as you normally would.
Press the Sleep/Wake button on your Stream Deck to light everything up.
Press the Client Selector button and choose the client's profile.
Turn the Session Timer dial to set the session duration (e.g. 33 minutes).
Turn the Volume Control dial to set a comfortable starting volume.

When the Client Is Ready

Press Play Session. The plugin detects NeurOptimal®, activates the session window, and starts.
(Optional) Turn the Media Selector dial to choose a slideshow, then press to play.
Ask the client to rate their pre-session mood on the Mood Tracker dial, then press to save.

During the Session

Adjust volume anytime with the Volume Control dial.
Press Pause Session if the client needs a break. Press again to resume.
Press Record Memo to capture a voice note. Press again to stop.
Press Call Tech if the client needs assistance — the button flashes and plays an alert sound to notify you.

After the Session

The session ends automatically when the timer expires, or long-press (2 sec) Pause Session to stop early. Your session data is saved automatically.
Ask the client to rate their post-session mood on the Mood Tracker dial.
Turn the Analytics Dial to review session stats on the LCD touch strip.
Press Sleep/Wake to put the Stream Deck to sleep until the next client.

Pro Tip

Build a routine. The most successful practitioners develop a consistent pre-session ritual: Sleep/Wake → Client Selector → Timer → Volume → Play Session. Within a week, it becomes second nature.

Before You Start — What You'll Need

Gather these items before you begin. Setup takes about 15 minutes.

Hardware

Hardware requirements
Component	Details
Stream Deck	Stream Deck Plus (recommended) — other models support keypad actions only
Computer	Windows 10 or 11 (64-bit)
USB port	USB 2.0 or later

Software

Software requirements
Software	Minimum Version	Required
Stream Deck software	6.9 or later	Yes
NeurOptimal®	Current version	Yes (for session control)

Compatibility

macOS is not supported — NeurOptimal® is a Windows-only application.
Other Stream Deck models: The 5 encoder actions (dials + LCD touch strip) require the Stream Deck Plus specifically. The 9 keypad actions will work on other models (like the Stream Deck MK.2 or Stream Deck XL), but you will not have access to the encoders or the included Profile — which is what makes this plugin special.

Don't have a Stream Deck Plus yet?

The Stream Deck Plus is available from Elgato.com or Amazon. Once it arrives, plug it in via USB, install the free Stream Deck software, and come back to this guide.

Install the Plugin

Option A: From the Elgato Marketplace (Recommended)

Open the Marketplace — In the Stream Deck software, click the Marketplace icon (top-right). This opens the Elgato Marketplace in your web browser.
Find the plugin — Search for NO Session Control and select it.
Purchase and install — Add to cart, complete checkout, then click Open in Stream Deck when prompted. Your browser will ask permission to open the Stream Deck software — allow it.
Confirm — The Stream Deck software will prompt you to install. Click Install.
Verify — You should see "NO Session Control" with 14 actions in the right-side actions panel.

Alternative

You can also browse plugins directly inside the Stream Deck app: open the Plugins tab in the right-side actions panel, search for NO Session Control, and click Get.

Option B: From a Downloaded File

Locate the com.fortimind.no3-ctrl.streamDeckPlugin file on your computer.
Double-click the file. The Stream Deck software will open and prompt you to install.
Verify the "NO Session Control" category appears with 14 actions.

Tip

Windows SmartScreen: If Windows shows a "Windows protected your PC" warning, click More info, then click Run anyway. This is normal for newly published software.

Once installed, open Preferences → Plugins in the Stream Deck software. You should see NO Session Control listed under Local:

Stream Deck Preferences window showing the Plugins tab with NO Session Control listed under Local — displays the plugin icon, name, author (FortiMind LLC), description, and version 2.0.0.0 — The Plugins tab confirms NO Session Control is installed and ready to use.

Set Up Your Stream Deck Plus

With the plugin installed, the next step is to configure your Stream Deck Plus with the actions. You have two options:

Option A: Install the Recommended Profile (Fastest)

Download the Profile file — Get NO Session Control.streamDeckProfile from FortiMind.net (free download, included with your plugin purchase).
Double-click the file and click Install when prompted by the Stream Deck software.
Select your Stream Deck Plus from the dropdown if you have multiple Elgato devices connected.
Done! Your device should immediately show the full NO Session Control layout — all 8 buttons and 4 dials pre-configured and ready to use.

Your Stream Deck Plus after loading the NO Session Control profile. All 8 buttons and 4 encoders are pre-configured and ready to use.

What is a Profile?

A profile is a saved layout with pre-arranged actions, icons, and settings. It configures your entire Stream Deck Plus in one click — no manual setup needed. You can always customize it later to match your preferences.

Can't find the Profile file?

Download the Profile file from FortiMind.net. If you have trouble finding it, see Getting Help or contact support@fortimind.net and we will send you the file directly.

Option B: Build Your Own Layout (Manual)

If you prefer a custom arrangement, drag actions from the right-side actions panel to your Stream Deck grid. Expand the NO Session Control category to see all 14 actions — 9 keypad actions and 5 encoder actions:

Stream Deck software action panel showing all 14 NO Session Control actions: 9 keypad actions (Wake, Call Tech, Play Session, Pause Session, Volume Up, Volume Down, Play Video, Record Memo, Client Selector) and 5 encoder actions (Session Timer, Media Selector, Volume Control, Mood Tracker, Analytics Dial) — All 14 actions in the Stream Deck action panel. Drag any action to your device layout.

Recommended Layout

Keypad Buttons (Top — Press to Activate)

Play Session

Call Tech

Record Memo

Volume Up

Pause Session

Client Selector

Sleep/Wake

Volume Down

Encoders (Bottom — Turn, Press, or Tap)

Session Timer

Media Selector

Mood Tracker

Analytics Dial

Tip

Encoder actions are different from keypad actions. Encoder actions can ONLY go on the bottom encoder row. Keypad actions go on the top rows. The Stream Deck software will not let you put them in the wrong place.

Extra Actions

The plugin includes 14 actions total, but the Stream Deck Plus has 8 keypad slots and 4 encoder slots. The recommended layout above uses 8 keypad actions and 4 encoders. The extra actions — Play Video (keypad) and Volume Control (encoder) — can replace any action in the layout, or you can place them on a second profile page and swipe the touch strip to switch.

Install the Asset Pack (Optional)

If you purchased the Asset Pack separately, follow these steps. If not, skip to All 14 Actions.

What's in the Asset Pack?

The Asset Pack contains curated image slideshows and a guided breathing animation, played through the Media Selector dial during sessions.

Asset Pack categories
Category	Description
Box Breathing	Guided breathing animation — breathe in, hold, breathe out, hold. Smooth loop.
Baby Animals	Adorable baby animal images cycling on screen. Great for all ages.
Nature	Forests, meadows, and natural environments.
Landscape	Mountains, valleys, and open vistas.
Ocean	Beaches, waves, and underwater scenes.

Installation Steps

Find the Asset Pack file — Locate fortimind-asset-pack.zip from your purchase download.
Open the plugin folder — Press Win + R, paste the path below, and click OK:

%APPDATA%\Elgato\StreamDeck\Plugins\com.fortimind.no3-ctrl.sdPlugin

Extract the ZIP file here — Copy the ZIP into this folder, right-click, and choose Extract All.
Verify the folder structure:

assets/
  box-breathing/   (contains index.html)
  baby-animals/    (contains image files)
  nature/          (contains image files)
  landscape/       (contains image files)
  ocean/           (contains image files)

Restart the Stream Deck software — Right-click its system tray icon → Quit, then reopen it.
Confirm — Turn the Media Selector dial. You should see category names (Baby Animals, Nature, etc.) on the LCD strip.

$Stream Deck software showing the Media Selector Property Inspector — Video Folder Path set to C:\Videos\Calming, with six available categories displayed as tiles: Baby Animals, Nature, Box Breathing, Abstract, Landscape, and Ocean. The Play Video encoder is highlighted in the profile layout above.$

The Media Selector settings panel showing all six media categories with the Asset Pack installed.

Note

Box Breathing is an HTML animation that opens in a browser window — it works differently from the image slideshow categories.

Adding Your Own Images

You can expand any category by dropping .jpg, .jpeg, .png, or .webp files into its folder. Restart Stream Deck software for the plugin to detect the new images — they are automatically included in the shuffle rotation.

Custom Asset Pack Location

If you keep your asset pack in a non-default location, open the Media Selector settings panel (click the gear icon when the action is selected) and set the custom folder path to your preferred location.

All 14 Actions

NO Session Control includes 9 keypad button actions and 5 encoder actions. Click any action below to expand its full details and settings.

Keypad Actions (9)

Sleep/Wake Keypad

Purpose: Controls global Ambient Mode, toggling between Active (full brightness) and Rest (dimmed) states to create a distraction-free session environment.

How to Use: Press once to toggle between Active and Rest modes. In Rest mode, all buttons dim to reduce distractions. The button icon animates with a breathing glow so you can always find it.

Wake action settings
Setting	Default	Description
Dim Level	15%	Brightness in Rest mode (0-100%)
Auto-Rest	On	Automatically enter Rest mode when session starts
Rest Delay	3s	Delay before auto-rest activates
Wake Glow	On	Breathing glow animation on button

Play Session Keypad

Purpose: Starts or resumes a NeurOptimal® session with animated feedback and automatic client tracking.

How to Use: Press to start a new session or resume a paused one. Shows "STARTING..." animation during launch.

Play Session action settings
Setting	Default	Description
NO3 Path	`C:\zengar\NO\NO.exe`	Path to NeurOptimal® executable
Auto-Start	Off	Launch NeurOptimal® automatically
Require Client	Off	Block start until a client is selected
Show Client Name	On	Display active client on button
Show Confirmations	On	Display confirmation dialogs before starting

Pause Session Keypad

Purpose: Pauses or completes the current session with dual-function press behavior.

How to Use:

Short press (< 2s): Pause the active session
Long press (> 2s): Stop and complete the session

The 2-second threshold prevents accidental session endings.

Play Video Keypad

Purpose: Launches calming video content using the system default player.

Play Video action settings
Setting	Default	Description
Video Path	—	Full path to video file
Player	Default	System default, VLC, or custom
Auto-Play	On	Start playing immediately
Loop	Off	Repeat video when finished

Plays any format supported by your system's default media player.

Record Memo Keypad

Purpose: Records voice notes during sessions for later review and client documentation.

How to Use: Press once to start recording (red icon with elapsed time). Press again to stop and save. Max 5 minutes.

Record Memo action settings
Setting	Default	Description
Max Duration	5 min	Maximum recording time
Quality	Medium	Low / Medium / High
Save Location	Plugin data	Folder path for recordings

Call Tech Keypad

Purpose: Alerts the practitioner for assistance using Windows notifications, sounds, and optional webhooks.

How to Use: Press once to trigger alert (button flashes). Press again to cancel. Auto-timeout after configured duration.

Call Tech action settings
Setting	Default	Description
Alert Type	Both	Visual + Audio notification
Duration	30s	How long alert stays active
Alert Message	"Client needs assistance"	Custom notification text
Webhook URL	—	Optional Slack/Teams integration

Client Selector Keypad

Purpose: Selects the active client for session tracking and per-client analytics.

How to Use:

Short press: Cycle to the next client
Long press (> 800ms): Clear the active selection

Client Selector action settings
Setting	Default	Description
Display Mode	First Name	Show initials, first name, or full name
Allow Create New	On	Enable creating clients from button
Auto-Create Guest	On	Create guest if no clients exist

Volume Up Keypad

Purpose: Increases system volume with visual feedback, synchronized with the Volume Control dial.

Shows current volume percentage on button. Auto-unmutes if muted. Shows "MAX!" at boundary.

Volume Up action settings
Setting	Default	Description
Step Size	5%	Volume change per press (1-20%)

Volume Down Keypad

Purpose: Decreases system volume with visual feedback, synchronized with the Volume Control dial.

Shows current volume percentage on button. Shows "MIN!" at boundary. During an active session, volume will not go below 5% to protect the neurofeedback audio signal.

Volume Down action settings
Setting	Default	Description
Step Size	5%	Volume change per press (1–20%)

Encoder Actions (5)

Session Timer Encoder

Purpose: Configure and monitor session duration on the LCD touch strip with intuitive dial controls.

Session Timer encoder interactions
Interaction	Function
Rotate (no session)	Adjust duration (5–60 min) with smart sensitivity
Press dial	Start session
Long-press touch	Stop/complete session
Rotate (during session)	Switch display mode

Display Modes: Remaining (e.g. "25:30"), Elapsed (e.g. "07:30"), Both (e.g. "07:30 / 25:30").

Session Timer action settings
Setting	Default	Description
Default Duration	33 min	Standard session length
Alert Before End	5 min	Warning before session ends (0 = off)
Display Format	Remaining	Default display mode
Haptic	On	Feedback on dial rotation

Pro Tip

The dial gives you finer control in the 20–45 minute range — right where most sessions happen — so you can set the exact duration without overshooting.

Volume Control Encoder

Purpose: Smooth, natural-feeling volume control with visual feedback on the LCD strip and bidirectional sync with the Volume Up/Down buttons.

Volume Control encoder interactions
Interaction	Function
Rotate	Adjust volume 0-100% (turn faster for bigger jumps)
Press dial	Toggle mute/unmute (restores previous level)
Tap touch strip	Toggle mute
Long-press touch	Reset volume to 50%
Rotate while muted	Adjust restore target without unmuting

LCD Color Coding: Red = Muted or 81-100%, Teal = 1-30%, Blue = 31-60%, Amber = 61-80%.

Volume Control action settings
Setting	Default	Description
Step Size	5	Base adjustment step (1, 5, or 10)
Max Volume	100	Maximum allowed volume
Haptic	On	Feedback at 10% intervals
Haptic Intensity	Medium	Light / Medium / Strong
Swipe to Mute	On	Touch tap toggles mute

Media Selector Encoder

Purpose: Browse and play calming media content with speed-based navigation and category filtering.

Media Selector encoder interactions
Interaction	Function
Rotate slowly	Browse one item at a time
Rotate quickly	Accelerated browsing (up to 3x)
Press dial	Play/pause selected media
Tap touch strip	Next media
Long-press touch	Previous media

Media Categories: Box Breathing, Baby Animals, Nature, Landscape, Ocean. Categories require the separately purchased Asset Pack.

Media Selector action settings
Setting	Default	Description
Video Folder	—	Path to media content
Shuffle	On	Randomize playback order
Loop	On	Auto-play next when finished
Categories	All On	Enable/disable individual categories
Haptic	On	Feedback on rotation

Mood Tracker Encoder

Purpose: Track client mood on a 5 or 10-point scale with contextual logging and session correlation.

Mood Tracker encoder interactions
Interaction	Function
Rotate slowly	Browse moods one level at a time
Rotate quickly	Accelerated browsing (skips levels)
Press dial	Log the current mood
Tap touch strip	Quick log (if auto-save enabled)
Long-press touch	Switch between 5 and 10-point scales

Contextual Logging: Mood is automatically tagged as "before", "during", "after", or "standalone" based on session state.

Mood Tracker action settings
Setting	Default	Description
Scale Range	10	5-point or 10-point scale
Auto-Save	On	Save on touch tap
Haptic	On	Feedback on selection
Highlight Extremes	On	Warning colors for moods 1-2 and 9-10

Best Practice

Log mood at three points per session — before (baseline), during (optional), and after (outcome) — for trend analysis.

Analytics Dial Encoder

Purpose: View session analytics and progress on the LCD with mini bar charts and milestone celebrations.

Analytics Dial encoder interactions
Interaction	Function
Rotate	Switch between 4 analytics views
Press dial	Open full dashboard in browser
Tap touch strip	Quick cycle to next view

Analytics Views:

Overview — Sessions completed out of pack size, weekly trend chart
Trends — Sessions this week with +/- indicator, completion rate
Streaks — Consecutive day streak, session day history
Sessions — Average duration, last 6 session durations

Analytics Dial action settings
Setting	Default	Description
Default View	Overview	Initial view on LCD
Mini Charts	On	Display bar charts
Session Pack Size	10	Target session count (6, 8, 10, or 12)
Haptic	On	Feedback on view switch

Analytics Dashboard

The Analytics Dashboard gives you a clear picture of session history, client activity, and mood trends — all in your default browser.

Opening the Dashboard

Press the Analytics Dial to open the dashboard in your default browser.

Dashboard Tabs

Analytics Dashboard tabs
Tab	Shows
Overview	Total sessions, completion rate, average duration, weekly stats
Trends	Weekly session counts, completion rate trends
Streaks	Consecutive day tracking, longest streak, current streak
Sessions	Individual session list, duration, completion, mood entries

Data Export

Export your data in CSV (for spreadsheets) or JSON (for technical analysis). Exports include session records, mood logs, and practitioner notes.

Data Storage & Privacy

All data is stored locally on your computer — nothing is sent to the cloud or transmitted externally. The plugin creates automatic backups every 30 seconds with crash recovery built in.

Note

If you handle protected health information (PHI), consider enabling full-disk encryption (BitLocker) as part of your overall HIPAA compliance strategy. Consult your compliance officer for full requirements.

Data location: Press Win + R, paste the path below, and click OK:

%APPDATA%\Elgato\StreamDeck\Plugins\com.fortimind.no3-ctrl\analytics

Quick Reference Card

Print this and keep it near your Stream Deck Plus until you have the layout memorized.

Quick reference for NO Session Control actions
Action	Location	What It Does
Play Session	Button 1	Start or resume NeurOptimal® session
Call Tech	Button 2	Alert the practitioner
Record Memo	Button 3	Start/stop voice recording
Volume Up	Button 4	Quick volume increase
Pause Session	Button 5	Short press = pause, Long press = stop
Client Selector	Button 6	Choose active client
Sleep/Wake	Button 7	Toggle rest mode (dim all buttons)
Volume Down	Button 8	Quick volume decrease
Play Video	(Assignable)	Launch video on client monitor
Session Timer	Dial 1	Turn = set duration, Press = start
Media Selector	Dial 2	Turn = browse, Press = play
Mood Tracker	Dial 3	Turn = rate 1–10, Press = save
Analytics Dial	Dial 4	Turn = cycle stats, Press = dashboard
Volume Control	(Assignable)	Turn = adjust, Press = mute

Troubleshooting

Solutions to the most common issues. Click to expand.

I don't see the plugin in Stream Deck

Make sure you are running Stream Deck software version 6.9 or newer. Check: Stream Deck → Settings → About.
Restart the Stream Deck software (right-click the tray icon → Quit, then reopen).
If you installed from a file, make sure you double-clicked the .streamDeckPlugin file, not the ZIP.

Play Session doesn't find NeurOptimal®

Make sure NeurOptimal® is running and fully loaded before pressing Play Session.
If the plugin cannot find it automatically, open the Play Session settings (gear icon) and set the path manually. Default: C:\zengar\NO\NO.exe.

The slideshows don't show up in Media Selector

Check that the Asset Pack is extracted to the correct folder (see Install Asset Pack).
The assets folder must be directly inside the plugin folder, not nested in an extra subfolder.
Restart the Stream Deck software after installing the Asset Pack.

The LCD touch strip isn't showing anything

Confirm you are using a Stream Deck Plus (the model with dials). The LCD strip only exists on the Plus model.
Make sure you placed the dial actions on the bottom row, not the top button row.

Volume control is not working

Check that the correct audio output device is selected in Windows. Click the volume icon in your taskbar and verify the right device is chosen.
Try restarting the Windows Audio service: Win + R → type services.msc → find "Windows Audio" → right-click → Restart.

A dial is not responding

Remove the action from the dial position (drag it off), then drag it back. This resets the connection.
Try a different dial position to check if it is a hardware issue.
Check the USB cable connection to your computer.

Do I need NeurOptimal® to use this plugin?

NeurOptimal® is required for session control features (Play, Pause, session detection). Volume, media, mood tracking, and analytics work independently.

Where is my data stored?

All data is stored locally: %APPDATA%\Elgato\StreamDeck\Plugins\com.fortimind.no3-ctrl\analytics

No cloud storage, no external data transmission. Your client data never leaves your computer.

What happens when a new version comes out?

If installed from the Marketplace, updates install automatically when auto-update is enabled.
For manual updates, download the new .streamDeckPlugin file and double-click it. It overwrites the old version.
Your preferences and client data are stored separately — reinstalling or updating preserves all your data.

How do I uninstall or reinstall the plugin?

To uninstall: Open Stream Deck software → right-click any NO Session Control action in the sidebar → select Uninstall.
To reinstall: Go to the Marketplace and install it again, or double-click the .streamDeckPlugin file. Your client data and preferences are stored in a separate folder and will not be lost.

I have multiple NeurOptimal® stations — do I need a plugin for each one?

Yes. Each NeurOptimal® station requires its own plugin license, just like NeurOptimal® itself is licensed per computer. Once purchased, each license is yours for life with no recurring fees. The Profile file and Asset Pack also need to be installed separately on each machine.

How do I back up my client data?

Copy the entire analytics folder from the plugin directory to a safe location:

%APPDATA%\Elgato\StreamDeck\Plugins\com.fortimind.no3-ctrl\analytics

To restore, copy the analytics folder back to the same location and restart the Stream Deck software. We recommend backing up regularly — especially before updating Windows or reinstalling the Stream Deck software.

Getting Help

Support Page

Visit our Support & FAQ page for answers to common questions, troubleshooting guides, and a contact form.

We are a small team and we actually read every message. If you are stuck, reach out.

Support contact information
Channel	Details
Email	support@fortimind.net
Support page	fortimind.net/support
Website	FortiMind.net
Response time	Usually within 24 hours on business days

When Contacting Support

Please include:

Your Stream Deck software version (Settings → About)
Your Windows version (Win + R → type winver)
What you were trying to do and what happened instead
A screenshot of any error message, if possible